What you will receive:
- A downloadable audio recording (mp3): 60 minutes
- Presentation slides (pdf)
Click here for a sample audio clip of this session.*See below for important ACHI member discount and download information*Session Description:
The Malcolm Baldridge National Quality Award is the nation's highest award for quality and performance excellence for all sectors of our economy, including non-profit and governmental organizations. The criteria used for evaluating performance explicitly address both the approach an organization uses to identify and support its key communities and the results it achieves through that support. Furthermore, they link leadership and governance to action and results.
This session explores the alignment between the Baldrige Criteria, community benefit reporting and organizational strategy and tactics designed to improve the health and well-being of local communities. You will learn a cross-walk and lexicon for dialogue about the strategic importance of community benefit to an organization's corporate health and well-being. Context is also provided for assessing the impact of various tactical approaches to those who support investment in community benefit, in their efforts to speak from a business perspective to senior leaders.
Participants will:
- Gain an understanding of the relevance and value of Baldridge criteria for community benefit performance.
- Learn specific ways that community benefit programs can support a hospital's business strategy while also serving community needs.
- Hear examples of community benefit practices by Baldrige Award winners in health care.
Presenter Information:
Sherry L. Bright, MSPH
Vice President of Clinical & Performance Improvement
VHA Mountain States (Denver, CO)
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